Shipping policy

Last updated: August 2026

Virtual Services & Digital Downloads

Energy wellness sessions (Reiki, animal sessions, aura and essence portraits) are delivered virtually and do not require shipping. You will receive booking confirmation and session details by email.

Digital downloads are delivered instantly by email upon purchase. If you do not receive your download link within 30 minutes, please check your spam folder or contact us at julie.blueflamesoul@gmail.com.

 

Physical Products

We currently ship physical products to addresses within the contiguous United States. We do not currently offer international shipping.

 

Processing Time

Orders are processed within 2–5 business days of payment confirmation, excluding weekends and holidays. During high-volume periods such as holidays, processing may take an additional 1–3 business days. You will receive a shipping confirmation email with tracking information once your order has shipped.

 

Shipping Methods & Estimated Delivery

Method	Estimated Delivery	Notes
USPS Ground Advantage	2–5 business days	Standard option for most orders
USPS Priority Mail	1–3 business days	Faster delivery option
UPS / FedEx	Varies by service selected	Available for larger or fragile items

 

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and your delivery address. 

 

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package directly through the carrier's website. If you have not received a tracking email within 6 business days of your order, please contact us.

 

Fragile & Special Items

Crystals, singing bowls, and other fragile items are packed with care. If your item arrives damaged, please photograph the packaging and item immediately and contact us at julie.blueflamesoul@gmail.com within 7 days. We will arrange a replacement or refund.

 

Lost or Stolen Packages

Blue Flame Soul LLC is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you have not received your order, please check with neighbors, building management, or your local post office first. Contact us and we will do our best to assist you.

 

Local Pickup

Local pickup is not currently available. We will announce local pickup options when our Lincoln, Nebraska retail location opens.

 

Contact

For shipping questions, contact us at julie.blueflamesoul@gmail.com or (402) 848-4840.