Refund policy

Refund & Return Policy

Last updated: August 2026

Energy Sessions (Reiki, Aura & Essence Portraits)

All energy session bookings — including Usui/Holy Fire® III Reiki, Karuna Reiki®, distance sessions, animal sessions, and aura and essence portrait sessions — are non-refundable once booked.

We understand that life happens. If you need to reschedule, please notify us at least 24 hours before your appointment and we will gladly apply your payment to a future session. Cancellations made with less than 24 hours' notice and no-shows forfeit the session fee.

Physical Products

We want you to love what you bring home from Blue Flame Soul. If something isn't right, here's how we handle it:

We accept returns on unused, unopened physical products within 14 days of delivery. Items must be in their original condition and packaging. To initiate a return, contact us at julie.blueflamesoul@gmail.com with your order number and reason for return. Once we receive and inspect the item, refunds are issued to your original payment method within 5–7 business days.

The following items are final sale and cannot be returned or exchanged: opened tarot and oracle decks, opened incense and smudge products, opened candles, and any item marked final sale at time of purchase. We hold this policy out of respect for the energetic integrity of these items and the experience of the next person who might receive them.

Shipping costs are non-refundable. Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect, in which case we will provide a prepaid return label.

Digital Downloads

All digital products are non-refundable once downloaded or accessed.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery at julie.blueflamesoul@gmail.com with a photo and your order number. We will make it right.